Shipping policy
At The Golden Feather , we strive to ensure that your orders are processed and delivered efficiently so you can enjoy our designs as soon as possible. Below is an overview of our shipping policies:
1. Order Processing Time
- All orders are processed within 2-5 business days after payment confirmation.
- Once your order is placed, it will be sent to our trusted printing partner, who handles production and shipping on our behalf.
- You will receive a confirmation email with tracking information once your order has been shipped.
2. Shipping Methods
We offer various shipping methods depending on your location. Shipping times may vary based on the destination and the selected shipping option:
- Standard Shipping: Typically takes 5-10 business days for domestic (U.S.) orders and 10-20 business days for international orders.
- Expedited Shipping: Available for certain products and locations, typically taking 2-5 business days for domestic orders. Please note that expedited shipping options may incur additional charges.
3. Shipping Costs
- Shipping costs are calculated at checkout based on your location, the weight of the items, and the shipping method selected.
- We occasionally offer promotions or free shipping for specific orders. Keep an eye on our website or subscribe to our newsletter for updates!
4. International Shipping
- We proudly ship worldwide! However, please note that international orders may be subject to customs fees, import taxes, or duties upon arrival. These charges are the responsibility of the customer and are determined by your local customs office.
- Delivery times for international orders may vary depending on the destination country and its customs processing times.
5. Tracking Your Order
- Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor the status of your delivery.
- If you do not receive your tracking information within the expected timeframe, please contact us at support@thegoldenfeather.net , and we’ll be happy to assist you.
6. Delays and Issues
While we aim to provide accurate delivery estimates, unforeseen circumstances such as weather conditions, holidays, or logistical challenges may cause delays. Rest assured, we work closely with our fulfillment partners to minimize any disruptions.
- If your order is significantly delayed or if you encounter any issues, please reach out to us at support@thegoldenfeather.net , and we’ll do our best to resolve the matter promptly.
7. Lost or Damaged Items
- In the rare event that your package is lost during transit or arrives damaged, please notify us within 7 days of the expected delivery date. We will work with our fulfillment partner to investigate the issue and provide a resolution, which may include a replacement or refund.
- To help us address the issue quickly, please include photos of any damaged items and your order details in your email.
8. Address Accuracy
- It is the customer’s responsibility to ensure that the shipping address provided at checkout is accurate and complete. Unfortunately, we cannot redirect packages once they have been dispatched.
- If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for any reshipping fees.
We appreciate your trust in The Golden Feather and are committed to ensuring your shopping experience is seamless from start to finish. If you have any questions about our shipping policy or need assistance, feel free to contact us at support@thegoldenfeather.net .
Thank you for choosing The Golden Feather — where elegance meets artistry!